GET IN TOUCH
Have questions? We'd love to hear from you. Our team responds within 24 hours.
CONTACT INFO
EMAIL
PHONE
HEADQUARTERS
Istanbul, Turkey
Beyoğlu District
Beyoğlu District
BUSINESS HOURS
Monday – Friday: 09:00 – 18:00
Saturday: 10:00 – 16:00
Closed Sundays
Saturday: 10:00 – 16:00
Closed Sundays
FREQUENTLY ASKED QUESTIONS
How long does shipping take?
∨
Standard domestic shipping takes 3-5 business days. International shipping varies by location,
typically 7-14 business days. Express shipping (1-2 days) is available for an additional fee.
What is your return policy?
∨
We offer a 30-day return policy. Items must be in original condition with all packaging.
Return shipping is free for defective items. Refunds are processed within 5-7 business days
of receiving your return.
Is there a warranty?
∨
All VOLK products come with a 5-year manufacturer warranty covering defects in materials
and craftsmanship. This does not cover normal wear and tear or accidental damage.
Do you ship internationally?
∨
Yes, we ship to over 15 countries worldwide. International customers may be responsible
for customs duties and taxes. Shipping costs are calculated at checkout based on destination.
How do I care for my VOLK products?
∨
Each product comes with detailed care instructions. Generally: clean leather with soft cloth,
rinse watches under fresh water after salt water exposure, store away from magnetic fields,
and keep items in a cool, dry place. Natural patina development is part of the aging process.